All returns are fully inspected to ensure compliance in our sorting facility. If a return is deemed our fault, you will be given a full refund for the item(s) you have purchased. If a return appears to have been worn, washed, are not in original condition, or barcode tags removed, we will not fulfill the return request. Every aspect of the garment must be free from signs of wear and tear.
You have the right to cancel within 24 hours of placing your order if you simply change your mind and we can offer a refund. Please allow for 3-5 business days for cancelled orders to be processed and deposited back into your account.
Unfortunately, due to our processes we are unable to intercept and cancel orders outside of the 24-hour cancellation window that have been placed. We recommend that if you have placed an order you no longer require and missed the opportunity for us to cancel it immediately within 24 hours, simply reject the delivery and the items will be returned to us and your order will be refunded in full (unless you chose Special Delivery at which point Standard Delivery cost will apply).
Delivery costs will also be refunded where you have paid for the service or where an “Express”-type service has been selected as per your requirements in which case the standard cost of delivery will apply.
Please contact us via email firstname.lastname@example.org. Please provide your Order Number (begins #) as well as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly the best method for resolution.
We will contact you in writing to confirm the next actionable steps within 2 business days.
If the item is rejected your item(s) will be returned to you along with a letter outlining the reason(s).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
Defective items will be refunded in full, including delivery charges where you have paid for the service or where an “Express”-type service has been selected as per your requirements, in which case the standard cost of delivery will apply.
Please also see the How to Return sections below.